1. Introduction

At Turner Equipment & Sales Limited, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect the data you provide when using our website, services, and products.

By accessing or using our platform, you consent to the practices described in this policy.
We encourage all users to read this document carefully to understand how their data is handled.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we may collect include:

2.1. Personal Information

Information that identifies you as an individual, such as:

• Name, company name, or business registration details

• Email address and phone number

• Billing and shipping addresses

• Identification or tax information (if required for trade compliance)

2.2. Non-Personal Information

Information automatically collected when you use our website, such as:

• Browser type, operating system, and device information

• IP address and approximate location data

• Website usage statistics and traffic data

• Cookies and similar tracking technologies

2.3. Transactional Information

Details related to orders, payments, and shipment processes, including:

• Product purchase history

• Payment confirmation records

• Delivery and logistics details

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders and service requests

• Communicate with you regarding transactions or inquiries

• Provide product updates, offers, and promotional information (where consented)

• Improve our website functionality and customer experience

• Prevent fraudulent transactions and ensure compliance with trade laws

• Maintain internal records for auditing and business operations

We will not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: When data is required to fulfill a purchase or service agreement.

• Legitimate interests: For improving operations, maintaining security, and preventing misuse.

• Legal compliance: To meet obligations under international trade, taxation, or anti-fraud laws.

• Consent: When you voluntarily agree to receive marketing or promotional communications.

5. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purpose for which it was collected,

• Comply with applicable legal, tax, or accounting obligations, or

• Resolve disputes and enforce agreements.

Once data is no longer needed, it will be securely deleted or anonymized.

6. Data Protection and Security

Turner Equipment & Sales Limited employs appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

These include secure data storage, encryption, restricted access, and regular security monitoring.
While we strive for full protection, no system is completely immune to cyber risks, and users are advised to take precautions when sharing information online.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and collect non-personal information such as:

• Session activity and preferences

• Website traffic and analytics

• Shopping cart and login functionality

You may adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

8. Data Sharing and Disclosure

We may share information only under the following conditions:

• Service Providers: With third-party logistics, payment, or IT partners that assist in business operations.

• Legal Obligations: When required by law, regulation, or government request.

• Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred as part of business continuity.

All partners and service providers are required to maintain confidentiality and process data securely.

9. International Data Transfers

As a global business, some of your information may be processed or stored in countries outside your region.
We ensure that such transfers comply with applicable data protection regulations and are handled securely under recognized legal safeguards.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your data where legally applicable.

• Restriction: Request limitation of data processing under certain conditions.

• Objection: Object to the use of your data for marketing or profiling purposes.

• Data Portability: Request transfer of your data to another service provider (where applicable).

To exercise these rights, you may contact us through the official communication methods available on our website.

11. Marketing and Communication Preferences

We may send occasional updates, newsletters, or promotional materials regarding our products and services.
You may opt out of receiving such communications at any time by following the unsubscribe link in any email or adjusting your preferences on your user account.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.
Users are encouraged to review the privacy policies of any linked websites before providing personal information.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted immediately upon identification.

14. Policy Updates

Turner Equipment & Sales Limited reserves the right to update or modify this Privacy Policy at any time.
Revisions will take effect immediately upon being posted on our website.
Users are encouraged to review this page periodically for any changes to how we handle personal data.

15. Acceptance of Policy

By using our website and services, you confirm that you have read, understood, and agreed to this Privacy Policy.
Your continued use of our platform signifies your acceptance of its terms and any future amendments.